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Glastonbury Court care home in Suffolk has become the 15th Care UK service to be rated Outstanding by the CQC.

The achievement means half of Care UK’s ten Suffolk care homes have the CQC’s top rating.

Commenting on Care UK’s success in Suffolk, Jemima Burnage, CQC Head of Inspection for Adult Social Care in the central region, said: “It is excellent to see so many services delivering care that is safe, effective, caring, responsive and well-led.

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“People deserve to receive good care that meets their individual needs from staff who are compassionate when they use services, and it is clear that is what these care services are doing.

“The hard work of the staff working at these services is making a real difference to people. This is why we have rated them as Outstanding.”

Sharlene Van Tonder, home manager at Glastonbury Court, commented: “Everyone has put in a lot of hard work to ensure we offer a home-from-home to all residents and their families, and the whole team is really proud of their achievements.

“Receiving an Outstanding rating shows just how dedicated the team is to looking after every individual’s needs, and we will continue our hard work to ensure residents receive compassionate, person-centred care. I am incredibly proud that Glastonbury Court has been rated Outstanding for its leadership and responsiveness, and would like to say thank you to the team for their dedication, which I know is also greatly appreciated by residents and their families.”

The CQC highlighted staff’s willingness to try different things to ensure they connected with residents. For example, the home hosted a visit by the local army division in recognition of residents’ backgrounds in the armed forces.

The regulator also recognised the popularity of Glastonbury Court’s Sherlock Holmes pub which gives residents unable to leave the home the chance to socialise.

Tags : Best practiceCare UKCQCInnovationOutstanding
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The author Lee Peart

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