Care home where residents couldn’t imagine complaining achieves top rating


A York care home where residents and family members say they could not imagine complaining has been rated Outstanding by the CQC.

Stoneleigh Home, which provides personal care for up to 14 older people, joined the top 4% of adult social care services following an inspection in October.

The CQC said: “People who lived at the service received extremely high-quality, personalised support from an exceptionally well-led service. Staff were fully committed to providing a truly person-centred service.

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“Staff were very proud to work for the service and said they received superb support from the registered manager. People said staff were undoubtedly caring and knew their needs very well.”

Inspectors commented on how the service was “fully integrated” into the local community with residents having access to an “abundance of activities which enhanced their wellbeing and sense of purpose”.

The CQC highlighted the service had a full complaints procedures while also noting that everyone had said they could not imagine having to raise a complaint.

Registered manager and director, Dale Greenaway, told CHP: “We’re overwhelmed as a home to have been awarded a CQC rating of Outstanding in three of the five key lines of enquiry.

“It’s a fantastic achievement and is testament to our excellent staff and the lovely people we care for, who make Stoneleigh a true home from home. Caring for our residents with respect and dignity, and gaining from their experience is at the forefront of everything we do. Our ethos is to treat our ‘extended family’ like our own relatives with care and attention to individual needs.”

Dale said the rating, which came as the home celebrated its 30th anniversary, was a fitting recognition for all staff and residents who worked to achieve positive outcomes for each other.

Tags : Best practiceCQCInnovationOutstanding

The author Lee Peart

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