A Lincoln care home under police investigation has been rated ‘requires improvement’ by the CQC.
The CQC, which carried out the inspection when the former manager was still employed at the service, said: “Although there was an investigation into the serious allegation of abuse and the registered manager had been suspended, we had no information to support that the abuse had stopped or that other members of staff who may have been involved no longer worked at the service.
“However, on this inspection we observed that people were cared for by kind, caring and compassionate staff from all disciplines, including catering and housekeeping staff. There was friendly banter between people and staff and we could see that they were at ease with each other. Staff were always smiling and people responded in kind.”
The CQC voiced concerns that the then registered manager was not an effective role model for members of staff adding that the recent incidents involving alleged abuse of a resident could have a negative effect on the culture of the service. The CQC added that no whistleblowing concerns had been raised since its registering with a new provider in October 2018.
The allegations against the home’s former manager concerned video footage of apparent abuse which was filmed in May 2018 before the current owner, St Philips Care, took over the service.
Dermott Kelly, CEO of St Philips Care, told CHP: “We are as you can imagine dealing with a number of challenging issues since taking over the management of this home in October 2018. We are of course working closely with CQC and all agencies to ensure that we now deliver the level of care expected to our residents. We have employed a new and very experienced manager to oversee the necessary improvements including a number of other senior staff changes to ensure that all staff employed work to standards expected with St Philips Care Group. As part of staff training we have invested into the implementation of an electronic care system which will demonstrate and evidence the delivery of quality care.
“In our discussions with CQC and social services it became clear that there were potential risks in continuity of care to our nursing residents particularly given the difficult issues around employment of nurses so we have agreed to amend the registration to residential and plans have been put in place with existing nursing residents and their families to ensure continuity of care.
“We have received many positive comments about the evidenced immediate investment we have made to the home but we have agreed a 12-18 month programme of significant refurbishment and improvement which commences shortly and we are very confident that we will demonstrate immediate improvements.”