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Care home that failed to follow infection control guidance in special measures

The Maltings

A care home that failed to properly follow infection control guidance has been placed in special measures by the CQC.

The Maltings Care Home in Norfolk, which is operated by Four Seasons, was rated Inadequate following an inspection in August.

The CQC said: “Safe systems were not in place regarding the risk and spread of infection, including COVID-19. Staff were not wearing PPE in accordance with government guidance and cleaning procedures were not robust. Oversight of cleaning was poor and some areas were not as clean as they should be.”

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Inspectors found staff helping people to eat their meals and preparing food with no face masks and PPE was not used appropriately to administer medicines.

Only 73% of staff had a record of infection control training with some of this having been delivered before the coronavirus pandemic.

The home’s registered manager told inspectors that additional specific COVID-19 training had not been provided but was part of elearning and discussed at handover.

Staff told inspectors they had to go downstairs to source PPE supplies with their additional movement increasing risk of the spread of infection.

No temperature checks were carried out for the inspection team or for other healthcare professionals when they arrived at the service and inspectors were not asked if they felt well before the inspection. The registered manager later said these procedures had been introduced following the inspection.

A Four Seasons spokesperson said: “We deeply regret The Maltings has fallen below the standards the CQC requires and we expect.

“We immediately put in place a comprehensive action plan to rectify all issues outlined in the report and are fully supporting the home to ensure this is delivered in full.”

Tags : CQCFour SeasonsInadequateSpecial Measures
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The author Lee Peart

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