A care home run by a care provider under a period of increased monitoring by the CQC has been rated Inadequate.
Forest Lodge is operated Sussex Healthcare which is currently subject to a police investigation into the death of 13 residents.
While Forest Lodge is not part of the investigation, the CQC said the probe was ongoing and no conclusions had yet been reached.
The report on the home highlighted a number of areas of concern, including people not always being kept safe from the risk of abuse.
The CQC noted there were not enough suitably qualified, competent, skilled and experienced staff to meet people’s needs, adding adequate cleaning to combat odours caused by incontinence was not taking place.
On the plus side, people and relatives told inspectors that staff were kind and caring, listened to them and respected their choice.
People were also encouraged to be involved in their day to day care and to be as independent as possible and complaints were managed and responded to appropriately.
A spokesperson for the home said: “Providing our residents and their families with the highest levels of care and support is our priority. As such, we are disappointed by the CQC’s latest report. Considerable progress in the running of the home has already been made and we will be using the CQC’s findings to build on that. We are putting in place a series of measures to strengthen and enhance the service we provide to those we look after.
“We continue to work closely and constructively with the CQC to ensure we are delivering the best quality care for the local community.”