A 77 year-old woman has been evicted from a care home after her family broke lockdown rules.
Barchester Healthcare said the family of bed-bound Lisa Burford had “repeatedly broke the law and lockdown rules” and bullied and verbally abused staff at Tennyson Wharf Care Home in Lincoln.
The care home operator said residents had been put at risk by Mrs Burford’s family members insisting on delivering food to the home, ignoring social distancing and reaching in at her window during lockdown.
Barchester’s statement came after Mrs Burford’s family told the Express she had been given one day’s notice to leave the home having previously been served a 28-day termination notice due to her husband waving to her from a public footpath.
Responding to the complaint that Mrs Burford had been “turfed out” within a few hours, Barchester said her family had made “little or no attempt to find an alternative home until the very last minute”.
Mrs Burford’s case was taken up by Care Campaign for the Vulnerable founder Jayne Connery who was unable to have the eviction dropped but managed to have it delayed for seven days.
The campaigner said Barchester’s action deserved “utter condemnation”, while Caroline Abrahams, chair director at Age UK, said it was time to give care home residents tenancy rights.
Kate Terroni, chief inspector of adult social care at the CQC, commented: “If any issues arise between residents, families and the provider, they should be discussed in a constructive and understanding way.
“The right response is one that recognises the person’s right to safe, high quality care and the service’s desire and responsibility to do the best for that individual.”