A care home where 19 people died following a COVID-19 outbreak in December has been given a ‘weak’ rating by the Care Inspectorate.
HC-One’s Lomond Court Nursing Home in Fife, which is currently COVID-free, was rated ‘weak’ rated for support and care provided during the pandemic following an inspection in January.
The Care Inspectorate said: “We concluded that people’s welfare and safety was compromised by risks which could be avoided, and that immediate action was required.”
The regulator issued HC-One with a letter of serious concern following its first unannounced visit on 12 January and carried out further inspections on 15, 18 and 19 January which found that “significant improvements” and action had been taken.
An HC-One spokesperson said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Inspectorate very seriously.
“We were therefore disappointed by the CI’s findings from the inspection, and we acknowledge we had not achieved the high standards our residents rightfully expect and deserve. We took action to rectify the issues identified immediately and we have received positive reports on our progress since the CI visited. The CI’s inspection report highlights that ‘staff had worked very hard and made significant improvements in the cleanliness of the environment.’
“Our team are continuing to work diligently to ensure all feedback is addressed, the home has been provided extra support at a local and senior level and each resident’s care plan is being reviewed an updated as appropriate. We are confident that the home has high standards of infection control which allow our colleagues to deliver the safest and highest quality care. We are working closely with all relevant authorities and we are certain that the CI will be able to see further improvements at our next inspection.”
Commenting on the outbreak at the home in December, HC-One added: “Our thoughts and sympathies are with all families who have lost a loved one from coronavirus and we are doing our utmost to support them during this difficult time. Our residents become part of our family and their loss is felt deeply by carers who have built relationships with them over many years.
“We do everything we can to keep coronavirus out of our homes and this home had been COVID free for almost a year before the outbreak unfortunately struck. The home is now COVID-free and we are doing all we can to support our residents who are our absolute priority.”