A Norfolk care home has been rated Inadequate and placed in special measures following an inspection which raised concerns over PPE and cleanliness.
Oak Manor Nursing Home, which is operated by Caring Homes, was rated Inadequate for safety and leadership following an inspection in October.
The CQC said: “Procedures in place to ensure people were protected from the risk of COVID-19 and other infections were not robust. Staff were not adhering to government guidance regarding the use of personal protective equipment (PPE).
“We saw staff providing care and support with no masks on, or with masks worn incorrectly, such as hanging from one ear not covering the nose or mouth. Protocols for staff governing how they should put on and take off their PPE safely were not followed. During break times we observed staff failing to maintain safe social distancing. This poor practice placed people at risk.”
The report added that oversight of cleaning was “poor” and some areas were “visibly dirty”.
The CQC noted that while relatives’ feedback was “mostly positive” several had commented on poor communication and remained unaware of recent management changes.
Efforts by a highly regarded, newly appointed manager who had made a “lot changes” and “begun the process of driving improvement”, were noted.
The CQQ said it was also assured by “prompt actions taken to address our urgent concerns about infection prevention and control”.
A Caring Homes spokesperson told CHP: “The health and wellbeing of our residents is our absolute priority and we take feedback from the CQC seriously. This latest inspection was carried out in October and we have been working with the CQC and others since then to make changes. We look forward to welcoming the CQC back to Oak Manor in the new year.”