Morris Care has said it plans to appeal a CQC rating after its Stretton Nursing Home in Shropshire was downgraded from Good to Requires Improvement.
The CQC said: “People’s safety from harm or abuse could not be assured as the management team did not always follow policies and procedures when concerns had been raised with them.”
Management at the home were criticised for taking 17 days to inform the police of an allegation of abuse.
In addition, the home failed to notify the local authority or CQC until nine days after the concern was first passed to them.
The CQC noted, however, that people were not at risk as the source of the concern was not present at the home during this time.
The report added that not all staff members reported concerns in a timely way to keep people safe with one employee taking three days to share a concern they had.
“Information was available to people, staff, relatives and visitors on how to report any concerns however, this was not consistently followed by the management team or staff members,” the CQC said.
A Morris Care spokesperson said: “While it is accepted that the noted allegation should technically have been reported, Morris Care’s own immediate, robust investigations established that there were no findings of abuse and no resident’s safety had been threatened at any time. Morris Care is therefore appealing the overall rating.”