Staff and residents at Royal British Legion’s Galanos House are celebrating after receiving a second CQC Outstanding.
The 60-bed home in Southam, Warwickshire, which boasts a specialist dementia care wing, received four out of five outstandings following an inspection in September. Galanos House was rated Outstanding in its last inspection in March 2015.
Jo-Anne Wilson, Registered Manager, said: “To receive an Outstanding rating for a second time is an incredible achievement for the home and our staff. We pride ourselves on providing personal care that is all about living life. We are thrilled that the inspection has highlighted our individual approach.
“We are also pleased that the home’s strong links to the community have been acknowledged. We have a band of over 70 volunteers who regularly support and facilitate activities within the home, while we are grateful that the wider community is involved in fundraising for our services. We are also currently working with the local council to help make Southam dementia friendly. Galanos House is very much a part of the town as a whole.”
The CQC commended Galanos House for having “continued to develop and further strengthen a very caring approach and the effectiveness, responsiveness and leadership of the home. People continued to receive excellent care in a community where they felt valued and had a sense of belonging”.
The inspection also emphasised the unique approach staff take towards each resident in care by stating: “Staff treated each person as an individual and respected their life history and experiences. Staff knew about people and who and what was important to them and significant events in their lives. They focused on the uniqueness of each person rather than labelling them with a diagnosis or condition.”
Head of Care Services, Angela Cullimore Todd, said: “This is a great result for Galanos House who have an excellent track record for being a role model for other services. The team at Galanos House continue to provide dedicated and inspirational care, improving their previous CQC rating in three to four areas as being Outstanding. As the second of our care homes to achieve this rating, the other one being Dunkirk Memorial House, we will continue to lead the way in residential and dementia care.”
To read the report, click here.