CARE ENGLAND CONFERENCE: ‘We need to improve’ CQC head tells care leaders

Ian Trenholm

Recently appointed Chief Executive Ian Trenholm has said the CQC needs to improve to better serve the needs of providers.

Ian, who took over from Sir David Behan in July (see CQC appoints new chief executive), was speaking to delegates at yesterday’s Care England ‘Logging On’ conference in Westminster.

“I have found an organisation that needs to improve,” Ian said.

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“We need to improve how easy we are to do business with. We need to improve our processes and our systems.

“My first job and my early priorities are going to be around the work we do internally.

“If we can get that right then the service we can offer you is better and we can lighten your load too.”

Ian said the CQC needed to make better use of the data it holds to provide greater insight for operators.

Looking at care quality across the sector, Ian said the overall picture was “pretty good” with 79% of care ‘good’ in adult social care.

The CQC boss added the caveat, however that the experience of care depended very much on where people lived.

Ian highlighted the varying degree of health and care integration across the country, noting that “trust” between leaders was a “magic source” in systems that worked well.

The chief executive noted that social care had struggled as a sector to make improvements, however, partly due to a lack of communication between providers.

He directed delegates towards the CQC’s Driving Improvement case studies for guidance.

The chief executive highlighted the challenges of moving data around the system, adding there was a “real value” in adopting the “small things” in technology such as apps monitoring fluid intake and UTIs.

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The author Lee Peart


  1. Hi yes you need to improve from first hand some how home’s know when your making inspections 2014 I reported aurther and Agnes’s in January you did not go in till June and passed this home I had an inquiry with Stoke on trent adult team and found out my mum had been neglected this home’s in Stoke on trent safe ha our owened by the Morris havesham house Longton my friend as refused to go back at what she saw she reported it this is now run by the staff who ran aurther and Agnes all they care about is making money regards gloria

  2. They are still no better. I have this month reported the Clayboune care home in Stoke on Trent to the CQC regarding the neglect of care of my mother with evidence . However the CQC cannot be bothered to even inspect as they told me they are going to do nothing !!

  3. This month I reported the Claybourne care home in Stoke on Trent to the CQC due to neglect of my mother at that care home. The CQC said they are going to do nothing !!

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