Campsie View Care Home in Kirkintilloch, East Dunbartonshire has been served with a formal Improvement Notice by the Care Inspectorate.
The Improvement Notice outlines measures required to safeguard and protect residents from harm and neglect at the home, which is operated by Four Seasons.
A spokesperson for the Care Inspectorate said: “The care experienced by residents at this care home is not good enough and must improve.
“The Improvement Notice we have issued clearly lays out the improvements we need to see.
“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.
“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.
Four Seasons is required to ensure that management at the home ensure staff practice is monitored so residents are supported appropriately at all times and must ensure staff are trained in preventing and recognising harm.
Management are also required to make sure any treatment or interventions with residents are safe and effective and that medication is managed in line with good practice guidance.
Staff are also required to be trained appropriately with appropriate care plans set out detailing how residents’ individual health, welfare and safety needs are being managed and met.
A Four Seasons spokesperson said: “We are committed to ensuring that we quickly, thoroughly and appropriately address the issues raised and will work with the Care Inspectorate and local authorities to ensure they are fully aware of all the measures taken through our comprehensive action plan. We apologise to those residents affected and would like to reassure residents and their families that we take these issues extremely seriously.”