Devon nursing and dementia care provider Cannon Care Homes has secured its second Outstanding rating from the CQC.
Silverleigh care home in Axminster has followed Cannon Care’s Thornfield home in Seaton in achieving the top CQC rating.
Director of Cannon Care Homes, Robin Cannon, told Care Home Professional: “We are delighted. Every day when we go to work we are certain we are going to deliver better care than the day before.
“Our mantra is to always to set out to improve the quality of life and welfare of our residents.”
The achievement means two of Silverleigh’s three care homes are now rated Outstanding, with its third, The Check House, in Seaton, currently rated Good.
Cannon has just completed a major extension at Silverleigh creating eleven en-suite rooms and renovating an additional ten rooms.
Facilities at the home include a bespoke hair salon, a cinema, general store, garden room, reading room, games room with a snooker table as well as air hockey table, a sun lounge with a bespoke dance floor for afternoon tea dances, and two café areas one called The Carnaby Street Café and the other called The Railway Carriage Café (pictured).
Cannon Care’s generous staff incentives package, including long term service awards and bonuses for achieving Outstanding, is reflected in its low workforce turnover.
Robin said: “We are proud of the way we reward our staff. It’s a virtuous circle – a happy workforce provides better care for the people they look after.”
The CQC commented: “The environment had been creatively adapted to help meet people’s needs, in particular people living with dementia.
“It provided clear dementia friendly pictorial signage and points of interest. The layout and design helped to maintain people’s independence and to reduce restrictions on their movements.
“People received a personalised service which was responsive to their individual needs. The registered manager, provider and staff continually looked at innovative ways to improve the service by exploring and implementing new ideas to improve people’s experience and wellbeing. Activities provided were varied and enabled people to live fulfilled and meaningful lives.”
Two people living with dementia at the home have been supported to volunteer at a local charity shop.
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