Beacon Edge Care Home in Penrith, Cumbria has been placed in special measures after being rated ‘inadequate’ following a CQC inspection.
The home was rated inadequate for being safe, effective, responsive and well-led and ‘requires improvement’ for being caring following an unannounced inspection in November and December.
Rosalind Sanderson, North East and Coast head of adult social care inspection for CQC, commented: “There were not always enough staff available to meet the needs of people who used this service. And although we observed friendly interactions between staff and residents, this approach was not always consistent particularly when supporting people with eating and drinking or where people had limited verbal communication skills.
“We were concerned that people weren’t being supported whilst eating and drinking, and specialist dietary requirements were poorly managed.
“Much of the support provided by staff was ‘task orientated’ rather than centred on people’s individual preferences and staff did not always know what had been written in care plans and daily notes.
“We are working with partners including Cumbria County Council and Cumbria CCG to ensure the safety of people using this service.”
Inspectors found that the home did not have effective systems to monitor the care being delivered to people.
Medicines management was found to be poor and people were at risk of not receiving their medicines as prescribed.
Further findings included activities being limited to communal areas, risking the isolation of those being looked after in bed, little evidence of activities and the environment taking into account those living with dementia, and gaps in the staff training programme.
Rebecca Pearson, operations director, Bupa Care Services, said: “We are very disappointed by the report, as everyone in the home is focused on improving standards.
“Following the CQC’s inspection two months ago we took immediate action to improve the home. We transferred one of our most experienced home managers to look after it and he has already overhauled our staff training programme, how we administer medication and improved how we document the care we provide. We have also reassessed our staffing requirements and staff are now deployed to better meet our residents’ needs. “
To read the full report, click here.