The CQC has revealed what is required to receive an ‘outstanding’ rating in its annual State of Care report.
As of July 2016, 156 adult social care services (1%) were rated outstanding by the CQC while almost 12,000 were rated ‘good’.
The CQC said: “We can now see where certain practices, processes, innovations and cultures can make a real difference to people who use services, their families and carers, and the staff working in them.”
Key ingredients of good and outstanding practices services included:
Personalised care planning that focuses on the whole person, their history, preferences and wishes;
Tailoring activities to suit people’s wishes, interests and aspirations, and to develop new and existing skills;
Continuous engagement with people, their people and carers that demonstrably improves the service in terms of services provided and staff recruitment and training;
Welcoming families and carers as partners in supporting people;
Homes working in partnership with hospices to help people die at their care home rather than in hospital; and
Bringing the community into homes and enabling people to remain active citizens by participating in local facilities and events.
“This sort of engagement leads to culture of delivering person centre care,” the report states.
“We describe an outstanding service as one that is ‘flexible and responsive to people’s needs and preferences’.”
To read the full report, click here.