Bolton Council’s Care Quality Commissioning Group has stopped sending people to an HC-One home in the city following ongoing concerns raised by the CQC.
Four Seasons Care Home in Breightmet, a 121-bed nursing and residential care home managed by HC-One will be monitored by both the CCG and CQC after standards continued to cause concern after an inspection last year.
The latest CQC report published in September 2015 found that the home fell short of the required standard in two inspections earlier in the year.
“At our inspection on 19 January 2015 we found five breaches of the Health and Social Care Act (Regulated Activities) 2014. At our inspection on 11 and 12 of May 2015 we found that progress had been made in a number of areas and these regulatory breaches had been met. We found three new regulatory breaches relating to Staffing, Good Governance and Person Centred Care,” the CQC reported.
According to local newspaper The Bolton News, concerns continue to be raised over the administering of medicines and the leadership and management of the home.
Liz Whyte, managing director at HC-One, says the company is working hard to resolve the issue. “We are deeply sorry the home has failed to meet the high standards residents and their families expect and deserve. We have struggled to recruit high-calibre leadership and senior clinical team to provide strong management at the home.”
“Despite extensive recruitment programmes, we have been reliant on temporary agency nurses.
“We understand the frustrations of residents and their relatives that positive progress has been too slow, and that when we have made improvements in the past, we have failed to maintain them.
“We are taking this situation extremely seriously and have mobilised senior staff and available resources from across the organisation to implement a robust and comprehensive action plan.
“New senior leadership is now in place at the home.
“We are very grateful for the support and additional resources provided by Bolton Council, NHS Bolton Clinical Commissioning Group, and the CQC.
“We are working around the clock to get things right and make sure we swiftly address the challenges facing the home.
“We will continue to keep residents and their relatives updated on our progress.”
A council spokesman said: “It is disappointing and concerning that standards of care at Four Seasons have once again fallen below what we would expect.
“We appreciate that this must be a worrying time for residents and their families but we have arranged immediate support to ensure residents are not at risk and we are keeping them informed of the situation.
“We are working closely with the home, Care Quality Commission, NHS Bolton CCG to ensure rapid improvements are mad,” The Bolton News was told.
Mary Moore, chief nurse at NHS Bolton Clinical Commissioning Group, said: “NHS Bolton Clinical Commissioning Group is currently monitoring the safety and quality of care at the home very closely.
“We are working together with Bolton Council and Bolton NHS Foundation Trust, the local provider of community based services, to provide the nursing and operational support required to keep residents safe,” she told The Bolton News.