Berendsen, a national laundry and linen management company, has recovered after flooding at two of its factories in Kendal and Lancaster caused by Storm Desmond in December.
The Lancaster site was the worst affected with four feet of water swamping the plant.
A business continuity plan swung into action that ensured its customers, many of them care homes and hospitals, were still serviced.
Disaster recovery stock was released from the company’s warehouse in Andover, enabling it to serve affected customers from other factories across our network without any interruption to service, the company explained.
Many sites, including those as far afield as Wednesbury, London, Bournemouth and even Honiton, increased production in the wake of the storm to assist colleagues in afflicted areas.
The site in Kendal was less affected than the Lancaster plant, and returned to normal production within a few days thanks to a clean-up by the company’s team. Berensden said that 85 machinery motors were replaced, bringing the site’s capacity back up to 70% after just 10 days.
Delivery of fresh linen to both hotel and healthcare customers continued as machinery parts damaged by floodwater were quickly replaced.
Adrian Mayhew, Client Partnership Director explained: “We often cite our business continuity capability as an advantage of Berendsen over a small local laundry but rarely have need to see it enacted. It’s reassuring to see our planning and preparation benefit those customers who have come to rely on us.”