Leading care provider, Belong, has retained its prestigious Gold Investors in People accreditation.
The dementia care specialist increased its overall score following its previous assessment and retained its place among the UK’s top employers in recognition of its handling of the coronavirus pandemic.
Tracey Stakes, chief executive at Belong, (pictured) said: “We’re delighted to receive the Gold Investors in People accreditation, and to have our customer-focused culture recognised in the midst of a pandemic is real testament to all our teams and the values that are enabling us to pull through these challenging times.
“We can confidently say that the Belong culture is alive and well. Of course, there is always room for improvement and we will continue to build on our success, supporting colleagues in their work and providing outstanding support for our customers.”
During a comprehensive assessment period that concluded in July, Belong demonstrated an exceptional performance for its leadership, colleague support and drive to continuously improve.
Colleagues across Belong’s seven state-of-the-art care villages in the North West and Midlands, home care service, and its support departments, were invited to complete a feedback survey, the results of which were combined with follow-up interviews and reviews of documentation to build a picture of the organisation.
Since the last review, accreditation requirements have been raised, meaning higher standards now have to be met to achieve the Investors in People Gold status. Belong has outperformed its previous score and that of the national average, attaining the ‘Advanced’ level for all key performance indicators and the maximum ‘High Performer’ level in six areas, including adopting values, collaborative working and encouraging innovation.
The report also highlighted how every employee interviewed was “full of praise for the way in which the Belong leadership team and their colleagues conducted themselves during the pandemic”.