St Luke’s Hospice in Fobbing Farm, Nethermayne, Basildon has been rated ‘outstanding’ by the CQC following an inspection in December.
The hospice was rated outstanding for being caring, well-led, responsive and effective, and ‘good’ for being safe.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said: “People and families received care from staff and volunteers who developed positive, caring and compassionate relationships with them.
“The service promoted a culture that was caring and person centred. Staff worked together as a multidisciplinary team to provide the care people wanted and needed.
“We found that the service was extremely caring and focused on providing a tailored service. People and relatives said staff were well trained and delivered an excellent service which was effective and met their needs.”
“One person said: ‘They are all very knowledgeable and give sound advice and support.’ Another person said: ‘If you are not well, the nurses pick it up quickly and try and sort it out for you, I can’t speak highly enough of the staff.’”
Jemima added: “People were consulted about and fully involved in their care and treatment. The service provided effective end of life care and people were enabled to experience a comfortable, dignified and pain-free death.”
To read the full report click here.
