Barchester Healthcare’s Sherwood Court in Preston has been told to improve by the CQC following an inspection in August.
The home, which provides nursing and personal care for up to 68 people, was rated Requires Improvement in all five categories.
CQC inspectors reported: “Our observations and discussions found that people using the service did not always have enough staff available or suitably deployed to meet their assessed needs.
“Staff were found to very busy, and they felt that they could not always offer people the person centred care that they wanted to. Relatives had concerns that the staffing levels or deployment of staff was unsatisfactory.”
Inspectors also found that the home’s procedures on the safe handling of medicines, the prevention of risks and spread of infections, as well as its cleanliness, were unsatisfactory.
They also found that the home’s dementia care unit fellow below best practice and guidelines, and said staff interactions with service users were minimal.
A Barchester spokesperson said: ““We take the findings of the Care Quality Commission very seriously and we recognise that changes need to be made in the home as the report identified.
“We have implemented a comprehensive plan clearly outlining the steps being taken to ensure these improvements in our services continue to be achieved. The home has employed new management and will continue to ensure staff receive the support they need.
“We would like to reassure every one of our commitment to provide the highest quality of care to those living at Sherwood Court and to emphasise that their health and wellbeing is at the forefront of everything we do.”
Ian Crabtree, Director of Adult Social Care Transformation for Lancashire County Council, said: “We are working closely in partnership with the local NHS Clinical Commissioning Group to support the managers at Sherwood Court to make improvements, following the latest Care Quality Commission inspection.
“People’s safety and wellbeing is our main concern. We work closely with residential care homes in this way when issues are brought to our attention through inspections, or when we feel we need to provide extra support to enable them to make improvements.”
To read the report click here.