A Barchester care home that was previously rated ‘requires improvement’ has been rated ‘good’ in all areas.
Badgeworth Court Care Home in Cheltenham achieved the impressive turnaround in just over a year after its previous inspection in March 2018 found four breaches of the Health and Social Care Act in relation to the requirements of person-centred care, safe care and treatment, good governance and fit and proper persons employed.
Xin Zhao, General Manager at Badgeworth Court Care Centre, said: “We are delighted that Badgeworth Court was rated ‘Good’ overall following the CQC’s most recent inspection. The team at Badgeworth Court always strive to provide the best possible quality care for everyone who lives at the home.”
The report stated: “The provider and registered manager had a clear plan and vision for Badgeworth Court. Staff were aware of this vision and were focused on providing high quality, person-centred care. People’s dignity and rights were protected and people were supported by caring and compassionate staff.
“People’s needs were known by staff who were positive about caring for them. One person’s relative spoke highly of one member of staff and how they assisted their relative. They said, ‘They are fantastic, they know [relative] and what works. [relative] clearly trusts them and enjoys their company.’ The member of staff told us, ‘[Person] needs full support. He communicates back to me and responds. It’s never a problem.’ “
Residents praised the quality of food describing it as “excellent” with lots of variety while the home was also recognised for its sensory activities, exercises and a musical session, and access to gardens and outdoor space.
In celebration of the rating and to thank each member of the team for their contributions to the home, each team member was presented with £100 gift voucher in appreciation of their hard work.