Briardene Care Home in Billingham, Durham has become Barchester’s sixth CQC ‘outstanding’ care home.
The home joined the top 3% of adult social care services following an inspection in January.
June Hoggart, the General Manager of Briardene, said: “We are ecstatic! Our team at Briardene work so hard to provide the highest possible standard of care for our residents and we are so delighted to be recognised for our work by the CQC, and to be rated ‘outstanding’ overall.
“I’m very proud of the whole team who share the same values, and dedicate their lives to the people we care for to contribute for an overall better life for each and every one.”
The CQC said: “Without exception staff and management worked in a way that put the needs of people living at Briardene first. Care plans were written in an extremely sensitive and thoughtful way. Staff knew every person they cared for in depth, what was important to them and the best way to provide care to them.
“We observed care being delivered in a way that truly reflected the provider’s values of respect, integrity, responsibility, passion and empowerment. The ethos of putting the person at the centre of everything was driven from the top. The registered manager and deputy led by example and there was a pride and passion for the home that was reflected in everything the management team did. This in turn inspired staff to do their best to deliver the extremely high standard of care that was observed throughout the inspection.”
Feedback for the service was “extremely positive” with relatives feeling very involved in their loved one’s care and speaking very highly of the home’s management.
Barchester CEO Dr Pete Calveley visited Briardene to personally thank staff who were each presented with a £500 gift voucher.