Balhousie Rumbling Bridge care home in Kinross-shire has been rated ‘weak’ by the Care Inspectorate following an inspection completed on 2 August.
The care home, which provides accommodation for a maximum of 23 older people was rated weak in the areas of supporting people’s wellbeing, setting and care and support during the COVID-19 pandemic.
While noting that staff were “experienced kind, caring and compassionate” and had established positive relationships with residents, the regulator said care plans “indicate a lack of knowledge and understanding of the impact of dementia on areas such as people’s communication and eating and drinking”.
Inspectors added: “Pain experienced by people living with dementia was not always recognised when people could no longer tell staff they were in pain. The pain assessment tools being used were not appropriate to identify when people could be experiencing pain and pain assessment and treatment care plans were not in place. We were not confident that people’s pain was well managed.”
A spokesperson for Balhousie Care Group said: “We were disappointed about the Care Inspectorate’s recent gradings, particularly in light of its comments that our staff provide “kind, caring and compassionate support” and are “respectful and mindful of people’s dignity”.
“Staff and management took immediate steps to investigate and address the issues raised. Our dedication to the care and wellbeing of our residents remains our highest priority, as is our support of our team at Rumbling Bridge during extremely challenging times for the social care sector.”