Avery Healthcare has turned around a failing care home in just under six weeks.
Pemberley House in Basingstoke, Hampshire was rated Good in all areas by the CQC following an inspection in June.
The service was taken over by Avery on 2 May after having previously been rated Requires Improvement following an inspection in June 2016.
Mark Danis, Commercial Director, said: “The home previously had a poor CQC assessment when we took over operation, so we applied a wide range of Avery measures quickly to turn things around.
“Staffing levels were increased and improved to ensure a safe and higher quality care service along with the tighter policies, procedures, comprehensive training and other elements of the Avery operation. The home is also better supported by the regional support teams within Avery that cover culinary, house-keeping, well-being plus other specific service areas such as dementia care.”
The CQC commented: “People benefitted from a well-managed and organised service. The provider’s clear vision and values underpinned staff practice and put people at the heart of the service.
“Staff were aware of the provider’s values, which they demonstrated in practice whilst providing people’s daily care and support. People, relatives, staff and health and social care professionals spoke positively about the open culture and positive management of the home.”
Home Manager Janet Varndell added: “The revised structures under Avery have enabled us to make a positive difference in all aspects of daily life for the residents, and for us to have more time for them, their relatives and our own staff.
“That increase in time has enabled better communications between all concerned, ensuring that we have a collaborative approach to improving all the elements within the home; there’s now a belief that things will happen.
“The staff work as a team supporting each other, know what is expected of them and achieve this on a daily basis. That makes all the difference in the quality of care that they deliver. We’ve also been supported to improve our external relationships with the many professionals that interact with the home and that in turn has built confidence and trust for everyone involved.”
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