Advinia Health Care has responded to a damning CQC report on its Arncliffe Court care home in Liverpool.
The home, which was one of 22 acquired from Bupa in February, was rated Inadequate and placed in Special Measures by the CQC (see CQC issues damning report on Advinia care home).
An Advinia spokesperson told CHP that there were a number of quality issues at the home when it was acquired.
“At the time of the inspection in August, we were in the process of making much-needed improvements,” the spokesperson added.
“For example, a new experienced home manager had just started work, we were in the process of closing a unit for refurbishment, and we significantly reduced agency hours replacing agency with permanent staff to ensure continuity of care.”
The CQC said carpets in a communal lounge and dining room omitted strong odours and identified a number of risks, including a four-day period when no telephone calls could be made to or from the service.
Inspectors also observed a urine bottle that had been placed on a resident’s bedside table next to some drinks and a water jug.
Advinia said the unit that was described as having odours was one day from closure with two residents left to relocate and was on the point of being completely refurbished, including a change of flooring.
The operator added that the urine bottle had been placed on the bedside table at the “adamant” wishes of a resident. Advinia said the issue was later addressed in the course of a regular safety check and internal inspection.
The care home operator said the loss of telephone service had been caused by external vandalism, adding it had issued mobile phones to staff in the interim.
“Furthermore it should be noted that, as with all of the homes that Advinia acquires and turns around, we have already made many improvements to the home, and continue to improve the home further,” the spokesperson said.