Advinia Health Care has appointed a new home manager at Hillview Care Home in Clydebank after its leadership was rated ‘weak’.
The care home, which provides a service for up to 150 elderly people in five units, was rated ‘weak’ for supporting people’s wellbeing, leadership and staffing, with an additional ‘good’ for setting and ‘adequate’ for planning care and support, following an inspection in August.
While commenting on the weak leadership of the service, the regulator noted that senior managers had responded to concerns by providing additional management support and clearer direction to staff. However, the regulator said it was “disappointed” that the management team had not addressed inconsistencies in its care and support before the inspection.
A West Dumbartonshire spokesperson said: “West Dunbartonshire Health and Social Care Partnership is working closely with Hillview Care Home following the recent inspection. The Care Inspectorate identified a number of areas which require improvement and Hillview has developed a detailed action plan in response to the findings with a number of improvements already implemented.”
An Advinia Health Care spokesperson said that while the provider was pleased with its good rating for setting, it was disappointed in its decline in other ratings as providing high quality care to residents was its absolute priority.
Advinia said a “robust and detailed” action plan had been put in place to improve standards in all areas identified in the report and had appointed a new home manager who was making “excellent, sustainable progress” in implementing the plan supported by the regional team.
The care provider said it continued to invest heavily in staff training and development, IT, systems and processes across all its care homes, including its sector leading Learning Management System and bespoke governance and quality assurance system, RADAR.
Advinia is also planning to complete the roll-out of its electronic medication administration system by the end of March 2020.
“Our own internal assessments underline the progress being made at Hillview in improving the outcomes for residents and we look forward to the Care Inspectorate revisiting the home and validating these improvements in the near future,” Advinia added.