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2019 LEADERS IN CARE AWARDS: CARE HOME PROVIDER OF THE YEAR

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From not for profit and independents and to large corporates, this award recognises the organisation that has led the pack in terms of providing outstanding care over the past 12 months.

We are delighted to announce that the 2019 shortlist includes the following companies:

Care UK

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Care UK is exceptionally proud of not just of delivering the largest new build programme in the sector, but doing so whilst simultaneously securing some of the highest quality ratings in the sector and over-delivering on its commitments to investors. In the last 12 months, the provider has built, commissioned and established teams and operated six new homes, creating more than 900 new jobs and adding 399 places to Care UK’s inventory. And in the seven years since partnering with Bridgepoint, the company has opened 42 new homes across England and Scotland, adding more than 4,000 places to its inventory and creating more than 3,000 new jobs. Care UK also boasts the highest quality ratings of the five biggest care home providers and, despite its high percentage of nursing homes, is ranked third in the top fifteen in the context of older people’s care. In the last three years, Care UK’s regulatory compliance in England has improved by 38% and the provider now has no less than 12 homes rated ‘outstanding’, including eight in the last 12 months.

Hallmark Care Homes

Hallmark is proud to be an industry-leading, financially stable care home group with an EBITDA of £19.8m in 2018/19. The care provider currently employs over 1,800 people who are supported with continuous learning and development and award schemes so that they feel motivated to deliver excellent relationship-centred care to the residents. With an average build cost of £8 million, Hallmark has been recognised nationally on multiple occasions for the quality and innovation of its new care home developments, winning the Pinders Healthcare Design Award for ‘Best New Care Home’ eight times in the last ten years as well as receiving the Pinders ‘Outstanding Contribution to Care Home Design’ award this year. In terms of care innovations and establishing pioneering best practice, Hallmark invests £200,000 annually in its current three-year Dementia Strategy with the aim of ensuring the consistent delivery of excellent relationship-centred dementia care throughout its homes. Hallmark’s pioneering approach to activities and meaningful occupation saw the development of the Tree of Life Lifestyles strategy that aims to provide opportunities that are empowering and help people remain independent, connected and happy, and able to contribute to their community. Hallmark’s partnership with the Together Project, a not-for-profit social enterprise that runs creative intergenerational activities, has brought joy into the lives of residents throughout its homes and helped tackle loneliness.

 NorseCare

NorseCare was formed in April 2011 and is wholly owned by Norfolk County Council.  This ownership model enables the business to reinvest any profits into new buildings or refurbishment of existing homes or return them to the local authority by way of a rebate, thus assisting with financial challenges and the protection of front line care services.  Since 2011, the business returned in excess of £8m back to the local authority alongside building new homes that fully support residents’ changing needs. NorseCare boasts the proud record of all of its services being rated at least ‘good’ overall with the Care Quality Commission. The provider has a further two homes and one housing with care scheme which have received an overall ‘outstanding’ rating. The provider’s pioneering dementia care excellence has been recognised through a number of awards and achievements, including: Winner of the Best Dementia Nurse/Dementia Lead in the National Dementia Awards in November 2018; 82 independent positive reviews from the carehome.co.uk website from 1st June 2018 to 1st June 2019; and nine homes being accredited for their participation in the ‘Six Steps’ End of Life Programme, developed by Norfolk Community Health and Care NHS Trust (NCHC), which enables participating care homes to put systems in place to deliver co-ordinated, compassionate end-of-life care.

Bupa

Since restructuring its portfolio in 2017 in order focus on delivering high quality care both in the short and long-term, Bupa has invested heavily in its homes and colleagues alike to ensure it is delivering the highest possible standards for residents and their families. The ongoing process has resulted in a dramatic increase in the overall quality of Bupa services – with eight of its homes now recognised as ‘outstanding’ by the CQC up from just two in the last 12 months. Outstanding homes now represent 6% of Bupa’s portfolio, almost double the CQC’s national average of 3.5%. In addition, Bupa has been awarded an outstanding rating for domiciliary care at Richmond Village Nantwich – one of its eight retirement villages. A further three care homes have also achieved outstanding ratings for individual areas of their CQC reports. CQC results continue to improve across the board, moreover, with 82% of services now rated good or outstanding. In the last 12 months Bupa also invested £31.6 million in its homes and villages to improve facilities for residents, including significant refurbishments across 19 homes.

Stow Healthcare

Turning around failing elderly care settings and creating vibrant community hubs that act as beacons for quality care is how Stow Healthcare is making its name.  As a young company, with five homes (three currently rated ‘outstanding’ and two ‘good’), the family owned and run business is becoming adept at attracting great staff who provide care that is well known locally for its quality and personal nature. With Its constantly evolving ethos, the provider soaks up inspiration from every source to provide innovative care solutions for residents. Recent innovations have included the instigation of thriving dance classes for residents and local pre-schoolers in several homes, which have featured on local BBC news. The provider takes an equally innovative approach to recruitment in order to attract great quality staff. A nurse graduate partnership with a local university has helped fill all nursing vacancies at the business while the launch of a Care Home Assistant Practitioner role and implementation of a professional training programme has helped offer career pathways and improve staff retention. As a relatively new entrant to the sector, Stow Healthcare actively seeks to share its learning with other providers and participates in various CCG pilot projects to improve lives and outcomes for elderly care home residents.  The care provider featured in Skills for Care’s 2019 Guide to Improvement as a case study for other care providers looking to improve their services.

Tickets for the Leaders in Care Awards can be purchased online here.

For details of table purchases and unique sponsorship opportunities around the Leaders in Care Awards, please contact Josh Waddell on 020 3176 5458 or email josh.waddell@itppromedia.com

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The author Lee Peart

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