Lindsay, a qualified nurse, is part of an assurance team of four responsible for 20 homes including five dementia care settings. She is constantly looking at how Colten Care can make the lives of its residents even better. She mentors nurses and Clinical Leads to deliver consistently high standards of care and checks to see that the team demonstrate competency and are capable.
Where there are challenges Lindsay is the first to step in with positive effect. She has an enabling quality which she uses to show how to do something – she then observes to make sure that the nurse understands and is comfortable in her practice to do the task well.
She is constantly reviewing systems and processes to get the best out of them which in turn ensures that the residents have the best possible outcomes living in a Colten Care home.
She demonstrates high clinical standards, keeping herself abreast of the changing picture of clinical governance. Lindsay has just completed, with a Merit award, the Older Persons Fellowship at Kings College London, the UK’s top university for nursing. She was among only 30 participants nationally and one of just two from outside the NHS.
Lindsay’s fellowship project on preventing falls among residents has already had a significant impact on falls management. It involves a new risk factor assessment and care plan, supported by staff engagement and awareness resources. In one pilot home, falls have decreased by more than a third.
At every opportunity, Lindsay promotes a ‘can do’ ethos, not restricting the resident but enabling them to live well. She is highly regarded in the company and seen as a ‘go-to’ person for thoughts about doing things differently. Never content with the now, she is always looking to the future. Lindsay is an inspiration to our nurses.