In 2016 Dora was appointed team leader at Care UK’s new Skylark House. Within eight months her hard work and commitment to developing the home and its team saw the home manager recommend her as interim manager.
She excelled in the role, helping to strengthen the induction process and ensure the home’s systems, policies and procedures were robust enough to see it comfortably through its first CQC inspection with a Good grade and no faults.
Dora was confirmed in the role of deputy manager in September 2017 and she began working tirelessly to ensure residents, particularly those who have lost their ability to communicate, have their voices heard. In her role as Dementia Champion, and working with lifestyle coordinators, she is currently developing ways to ensure those who are not well enough to leave their beds can still play an active part in the life of the home.
Ever aware of the need to keep residents safe and supported, Dora devised and created Grab & Go folders, which contain all the details of their medication and timings, allergies, relative’s details, care summary and much more. This evolved after emergency admissions caused hospitals to repeatedly ask for more information while a lack of understanding about the patient caused distress to those living with dementia.
Dora, who is driven by her passion to provide excellent care and develop teams who can deliver it, is about to begin Care UK’s Emerging Leadership programme, after being recommended by her regional director.
Dora is ambitious for her current home, aiming for an Outstanding at the next CQC inspection, and she wants to progress to home manager and beyond so she can share and build on her vision of excellent and inclusive care.