Marcia’s commitment to the older people she serves has been reflected in the achievement of an Outstanding rating for Silk Court, the Anchor care home she manages in Bethnal Green. However, Marcia’s quiet determination is an inspiration to colleagues across the country, meaning her influence extends far beyond London.
Silk Court, which cares for 51 residents, is one of four Anchor homes to receive the Outstanding accolade from the CQC. The lion’s share of the credit must go to long-standing manager Marcia.
Inspectors were impressed with how well-led, responsive and caring the home is, scoring it Outstanding in all three categories, and noted people received person-centred care that significantly improved their quality of life. Silk Court was among the first homes to trial Tovertafel, interactive gaming technology, after Marcia saw potential to use it to improve residents’ wellbeing.
It’s not just at Anchor that Marcia’s excellence has been recognised, however. John Ramsay, whose company brought Tovertafel to the UK, says Marcia’s positivity and enthusiasm led her to build strong links with the local primary school to bring intergenerational activity to residents.
Marcia’s work and that of her outstanding team are often cited as good practice within Anchor. Her services have featured in national media including Sky TV and colleagues see her as a personification of excellent care.
Silk Court resident since 2013 Betty Gilbert, 94, puts it best. Says Betty: “It was no surprise to me that Silk Court was classed as Outstanding. I love living here because you get loving care’.