Andrea will celebrate five years as the chief inspector of adult social care in October 2018. In that time she has led the transformation of the Care Quality Commission’s approach to regulating adult social care; ensured all services have been inspected using the new, in-depth methodology; and has been an inspirational leader of around a thousand staff at CQC.
Andrea is a respected figure across the sector, well-known for her passion and commitment in promoting excellence and improvement in care services for the benefit of people using those services. Famous for promoting the Mum Test – asking whether this is a service you would be happy for your Mum or anyone you love to use – Andrea has made sure the needs and aspirations of people using services, their families and carers are the priority for the regulator and the sector as a whole.
Over the last year Andrea has kept up her challenge and support to the sector by playing an important role in CQC’s local system reviews; simplifying and strengthening the way CQC registers, monitors, inspects and rates services as part of the next phase approach; publishing case studies on how services have improved and learning from safety incidents; and continuing to champion Quality Matters.
Andrea’s commitment to adult social care was recognised in the 2018 New Year’s Honours List with the award of a CBE. The warmth of the response from the sector to this well-deserved accolade showed that in bringing a touch of humanity to her role as chief inspector, Andrea is seen as having an important influence on quality in adult social care.