Kirsty Barnes is an unsung hero and her unquenchable thirst for improvement, enthusiasm for high standards and constant self-reflection is contagious. She has transformed the way Clarriots Care carries out internal inspections. Kirsty takes a fair but comprehensive and demanding approach to ensuring the services that Clarriots Care offers are of the highest possible quality.
She started her career in care as a carer over 15 years ago. Her knowledge of CQC and passion to deliver the highest standards of training and best practice means she has helped all Clarriots Care offices successfully pass CQC registration, boasting an impressive 100% succession rate on gaining registrations.
Kirsty has introduced innovative new systems including a ‘Pre Inspection Gathering Document’ which she affectionately refers to as her ‘PIG’, a comprehensive Internal Inspection Risk Management Scoring system and fresh approach to the inspection itself, as she believes the inspection is to offer support and not to catch managers out.
Kirsty reviews the outcomes of office inspections and the audit programme, analysing her findings and observations in order to make direct and positive improvement plans with the office managers. This may include additional training, support, extra resources, the development of policies and procedures and possibly even lead to Kirsty ‘getting her hands dirty’ as she is known to do and enjoy doing when she can.
The Care Quality & Compliance category is sponsored by Quality Compliance Systems https://www.qcs.co.uk/