CQC ratings are only one measure of achievement but Kay Summerill has presided over WCS Care achieving an unprecedented six (50% of services).
Kay is responsible for WCS Care’s 12 homes, and focuses on value-based delivery, ensuring she has a team of people who can live WCS Care’s values every day and deliver high quality care. Using value-based recruitment and backing this up with a comprehensive staff training programme, which includes all staff, not just carers, Kay ensures people fundamentally connect with WCS Care’s passion to ensure every day is well lived for residents.
Strong systems and processes are important too, and Kay oversees monthly compliance reviews in every home; focusing on care reviews, supporting reporting and safeguarding. And she doesn’t leave behind a list of actions for managers to implement: the compliance team can’t leave until all areas of the home’s systems are compliant with WCS Care’s standards and expectations.
Under Kay’s leadership WCS Care has introduced seven-day week, waking day, duty management; growing talent for the future and increasing the profile of leadership within homes. This has positively impacted on the quality of the customer experience outside the 9-5 weekday. The duty manager addresses concerns and problems straightaway and consequently carer confidence has increased and complaints reduced; likewise agency use has reduced because the duty manager is there to call in regular staff.
The Care Quality & Compliance category is sponsored by Quality Compliance Systems https://www.qcs.co.uk/