Since joining New Century Care, Phil Smith has carried out a comprehensive review of the business in order to drive up quality standards.
Phil has completed an internal audit of all 25 care homes across England and Scotland, and where necessary has invested in refurbishment and implemented staff re-structuring. He has been instrumental in ensuring high performing members of staff and carers are recognised for their contribution and has introduced processes for increasing communication between homes to share best practice.
The chief operating officer has also organised multiple care home re-launches and open days to encourage greater engagement of residents with their local communities.
Furthermore, Phil has spearheaded the development of a range of new nutritional food menus at all New Century Care homes. The new menus, created in partnership with Brakes, were designed by nutritionists and dieticians who specialise in the dietary needs of elderly people. They will supplement the existing high quality dining services available across the homes and support New Century Care’s goal to provide nutritious and delicious, tailored catering for every resident.
Looking to the future, New Century Care’s plans include a complete digital overhaul to make sure it is leading the way in using innovative new technologies to contribute to and complement in delivery of high quality care and support across the group. Phil will also continue in his mission to drive the company’s message of high quality care through all New Century Care’s employees.
The executive management category is sponsored by Nursing Hygiene Group.