“Woefully inadequate” care home shut down by CQC

Very old hand

A “dirty, cluttered and unsafe” care north-east London care has been shut down by the CQC.

Winterton House in Buckhurst Hill in the London borough of Redbridge, which provides accommodation and support for up to nine older people, will be closed this week after being served with a Notice of Decision to cancel its registration.

Alison Murray, CQC’s Head of Inspection Adult Social Care (London), said: “It is always disappointing when we have to take action to close a care home, but on this occasion we had to take action as the standard of care was woefully inadequate.”

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Inspections of the home in May and November 2016 and March 2017 raised a number of concerns over the service.

These included people being unlawfully restricted from leaving the home and residents’ needs and rights not being considered.

One person’s clothing was being stored in another resident’s room without their permission.

In another instance, one resident was encouraged to pray even though they said they did not believe in God.

There were very few activities and those that were on offer were not suitable for people living with dementia.

Staff had not received any training for a number of years and there was no trained first aider working at the service.

The home was described as “cluttered, dirty and unsafe for people with dementia”.

Some essential equipment was broken and unsafe for use.

Medicines were not managed safely and the provider did not have a system in place to check the quality and safety of the service people received.

To read the report click here.

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