Wiltshire care home rated ‘outstanding’

greengates

Greengates care home in Westbury, Wiltshire has been rated ‘outstanding’ by the CQC following an inspection in September 2016.

Inspectors rated the home outstanding for being caring and responsive to people’s needs and ‘good’ for being safe, effective and well-led.

Deborah Ivanova, deputy chief inspector of adult social care, said: “Greengates demonstrated that they were a compassionate and innovative service who exceptionally supported older people and had a real awareness of the issues people face when living with dementia.

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“It was encouraging to see that people were cared for by skilled and knowledgeable staff who were creative and pro-active in their approach. The service fully supported people to remain active, independent and to follow their interests. There was a wide range of activities available that brought positive outcomes and pleasure to people’s lives.

“The service continuously worked to empower and improve people’s quality of life. People enjoyed the care that this service delivered, enjoyed socialising, having fun with interesting things to do and learn. The team should be extremely proud of the work they do. I congratulate the staff at Greengates for achieving our highest rating.”

Inspectors said management at the home offered strong and effective leadership and made sure that people were involved in making decisions about their care and running of the home.

Activities were designed to engage with people and their interests, as well as stimulate conversations and promote interaction.

To read the report, click here.

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