West Sussex care home celebrates Outstanding

Residents and staff at Valerie Manor care home are celebrating after being rated Outstanding by the CQC.

The home, which provides nursing care and accommodation for up to 23 people with a range of health and care needs, received four out of five Outstandings.

Owner and Registered Manager Zoe Fry said: “I could not be happier that we have received this accolade as the dedication and hard work of all the staff here is what makes it the home what it is and I could not think of a better way of recognising what the staff do.”

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CQC inspectors commented: “The care provided at Valerie Manor was exemplary and this included the care that people received at the end of their life. Staff were dedicated and passionate about providing a high standard of quality care.”

The home’s four Outstandings included Safe, which less than 0.5% of adult care services have achieved, the lowest percentage of the five ratings categories.

Inspectors said ‘safe’ was at the heart of the home and people’s safety had been considered in every way.

The CQC added: “People were asked what would make them feel safe and actions were taken as needed. Safety was discussed at residents’ meetings and through annual surveys with people and their relatives.”

Staff had received training in safeguarding and knew how to report any concerns with some having additional training to become champions in this area and issue advice and guidance to colleagues.

The service has been shortlisted twice in the National Care Home Awards in London this month for National Care Team of the Year and National Registered Manager of the Year.

To read the report click here.

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