West Midlands care home achieves Outstanding

The Croft Residential Care Home in Wolverhampton, West Midlands has been rated Outstanding by the CQC.

The service provides accommodation for up to 24 people, some of whom may be living with dementia.

Proprietor Pete Saini said: “Over the last three years we have developed an environment which encompasses the needs, security and welfare of our much loved residents for whom we are privileged to provide a home and care for.

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“We are so proud that the industry regulator, Care Quality Commission, has recognised our efforts by awarding us with a rating of Outstanding.  Moving forward we will build on this achievement by ensuring that we maintain our very high standards of care.”

Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region, commented: “People and relatives spoke positively about the kind and caring nature of the staff team. People had developed strong affectionate relationships with staff who proactively promoted their dignity and independence. Staff recognised the importance of involving relatives and friends in the community at The Croft and visitors told us they were made extremely welcome whenever they visited.”

The CQC said the home’s staff were aware of what was important for each person living with them and took this into consideration when ensuring their independence was promoted and supported.

People were encouraged to make their own decisions about daily life and staff supported them discreetly with diplomacy where required.

Staff commended their registered manager for establishing a positive culture and said they viewed their management team as role models.

Care Manager June West said: “We attribute our success to the dedication and commitment of all members of the hardworking team at The Croft Residential Home.  Equally the experience and dedication of the management team has inspired all staff members to achieve a level of distinction which has been very well deserved.”

To read the report click here.

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