Two Tyne and Wear care homes placed in Special Measures

Donwell

Two Tyne and Wear care homes have been placed in Special Measures by the Care Quality Commission (CQC).

Donwell House in Washington (pictured) and Windsor Care Home in Hebburn has been rated Inadequate following inspections.

Following an inspection in March, inspectors found that Donwell House providers Shaftesbury Care were failing to provide care which was safe, caring, responsive or well led.

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Inspectors identified concerns with the safety and quality of care, including the safe management of medicine.

Residents complained of the lack of meal variety and quality. In addition, staff were failing to monitor residents’ nutrition and hydration needs.

Further flaws are found in care worker management with staff failing to attend refresher training in handling skills and a high number of workers not receiving annual appraisals.

Click here for the full inspection report.

Windsor Care Home, which can accommodate up to 73 people, was inspected by the CQC in May and June.

During the inspection, the home was found to have breached a number of regulations. Residents did not receive care and support in line with assessments to ensure that associated risks were managed and care was delivered safely.

Inspectors found residents to have been inadequately protected from infection with their hydration and nutritional needs also neglected.

Staffing levels were found to be inadequate in order to ensure safety. Inspectors also found that recruitment processes were not robust with a further lack of training. The service was also found to have failed to protect people from abuse, or allegations of abuse.

Click here for the full report.

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