Simple tips for care home providers on how to work proactively to maintain good relations with the friends and family of residents are offered in a new publication.
‘Honoured Guests’ has been published by national carers’ movement John’s Campaign in partnership with Care England.
Professor Martin Green OBE, Chief Executive of Care England, said: “Care home owners and managers do not need to be told about the importance of good relationships with residents’ friends and family.
“This is above all for their residents’ well-being and happiness, but also for the atmosphere within the home, the provision of person-centred care, for staff members’ job satisfaction and for the reputation on the home in its local community and beyond.
“Honoured Guests offers a series of simple tips on working proactively to build these relationships – to welcome, involve and support the families and friends of people living in residential care.”
Written by John’s Campaign co-founder Julia Jones, the book contains examples of good practice and is aimed at managers and professional staff and includes a one-page leaflet that can be printed and handed directly to families or customised to individual requirements.
To find out more go to: http://johnscampaign.org.uk/#/books