Tips provided on maintaining good family relations

 

Simple tips for care home providers on how to work proactively to maintain good relations with the friends and family of residents are offered in a new publication.

‘Honoured Guests’ has been published by national carers’ movement John’s Campaign in partnership with Care England.

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Professor Martin Green OBE, Chief Executive of Care England, said: “Care home owners and managers do not need to be told about the importance of good relationships with residents’ friends and family.

“This is above all for their residents’ well-being and happiness, but also for the atmosphere within the home, the provision of person-centred care, for staff members’ job satisfaction and for the reputation on the home in its local community and beyond.

“Honoured Guests offers a series of simple tips on working proactively to build these relationships – to welcome, involve and support the families and friends of people living in residential care.”

Written by John’s Campaign co-founder Julia Jones, the book contains examples of good practice and is aimed at managers and professional staff and includes a one-page leaflet that can be printed and handed directly to families or customised to individual requirements.

To find out more go to: http://johnscampaign.org.uk/#/books

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