Sussex care home celebrates ‘above average’ national rating

A care home in Henfield, Sussex, has been deemed as above average in a national wide survey of care home residents.

Red Oaks care home, operated by Barchester Healthcare, received an overall score of 948 out of 1,000 the latest Your Care Rating Survey, with the national average standing at 800.

Market research organisation Ipsos MORI carried out the survey, which covers care homes that primarily serve older people.

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Each care home was given an overall score based on residents’ feedback across the four core themes of staff and care, home comforts, choice and having a say, and quality of life.

Red Oaks Care Home achieved score of 994 for ‘Quality of life’ and 986 for ‘choice and having a say’.

Duncan Edwards, general manager at Red Oaks Care Home, told The County Times: “It’s great that our residents value the care they receive at Red Oaks Care Home. All of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.

“While we’re really pleased with our scores, we are committed to continually improving our services and the survey helps us do that by giving us direct resident feedback.”

Image: Barchester Healthcare

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