Suffolk care home rated Outstanding by CQC

Holmwood Residential Home in Bungay, Suffolk has been rated Outstanding by the Care Quality Commission (CQC).

The home, which was inspected in April, provides accommodation and personal care for 32 older people, some of whom are living with dementia.

Jemima Burnage, CQC’s head of inspection for adult social care in the central region, said: “We were impressed with what we found during our inspection of Holmwood Residential Home. The service had a positive, person-centred and open culture. Management were dynamic and led by example, continually seeking to improve what the service offered to people.

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“Care plans provided an exceptional level of detail relating to people’s needs and preferences, incorporating personal wishes and views, how people liked to live, past histories and current preferences.

“We observed staff providing care which was dignified and respectful. Staff were highly motivated to provide kind, compassionate and effective care to people, and had taken on specific lead roles to further enhance their knowledge and skills.

“High importance was placed on people’s nutritional and dietary needs which were closely monitored by staff who dedicated specific time to ensure people were supported appropriately.

“People were supported to express their views using a range of methods. People were encouraged to influence how the service was run, and were involved in the recruitment of staff.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

A full report of the inspection has been published on CQC’s website:



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