Southern Healthcare gains second Outstanding

Karen Bolt, Katie Western, Paul Courtney, Mike and Eileen Harvey, Alison Adair and Gabriela Ogreanu

Independent care provider Southern Healthcare is celebrating its second Outstanding CQC rating in a month.

Sefton Hall in Dawlish, Devon follows The Old Rectory in Exeter in achieving the CQC’s top rating (see Exeter based care home scores ‘outstanding’ CQC rating).

Paul Courtney, Operations Manager– Southern Healthcare, said: “We believe that you don’t have to leave your life at the door when entering one of our care homes, and we are absolutely delighted that the hard-work of the care team has been recognised by CQC at The Old Rectory and Sefton Hall.

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“The panel of inspectors asked me to talk about culture change, and were particularly impressed with our community angle, and how local businesses have engaged with us by donating equipment and services to help us achieve our goal.”

The CQC commented: “The registered manager and provider were committed to raising standards of care at Sefton Hall and ensure there was a strong and visible person centred culture in the home.”

Sefton Hall, which provides accommodation for up to 49 people in need of personal and nursing care including those living with dementia, recently acquired Butterfly Award status.

The CQC said: “There was a clear vision that was centred around the principles of Dementia Care Matters Butterfly Household Approach.

“The home was consistently praised by relatives and health professionals for the positive outcomes staff had achieved to ensure that people living with dementia received exceptional care. The ethos and values of the home created a caring and compassionate environment and ensured that the care delivered was truly focused on meeting the holistic needs of people.”

The home recently opened a traditional pub and ice cream shop.

To read the report click here.

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