Somerset Care has denied a series allegations by a former employee of bullying, unethical work practice and putting service users at risk.
The allegations by former registered manager Deborah Munton were made during a Bridgwater Town Council meeting.
A spokesman for Somerset Care said: “Somerset Care notes that allegations have been made in a council meeting of Bridgwater Town Council of general/habitual service failings in our care.
“We deny such allegations utterly, and we are disappointed that we were not given an opportunity to participate in the council meeting and respond to those allegations.
“We pride ourselves on the quality of our service, which received a rating of ‘good’ from the Care Quality Commission (CQC) in its most recent inspection.
“We take any allegations about standards of care extremely seriously and are happy to engage with anyone who considers they have concerns which warrant investigation.
“Deborah Munton, former registered manager responsible for our Sedgemoor service, is no longer in our employment.
“We fully expect our managers running our services to enforce our high standards, so we are surprised that the concerns brought to our attention as having been raised at the council were not raised until after she had left our employment.
“We would invite Deborah to share with us any information she may have in order that we can fully investigate any specific allegations.
“We would also be more than happy to come and talk to Bridgwater Town Council and address any concerns that they may have, and encourage them to get in touch with us to discuss this further.”
During the council meeting, Ms Munton alleged that Somerset Care service users were “constantly being put at risk”, complaints were not being investigated and untrained staff were carrying out home calls.
She added that care and office staff were being “forced to work excessively”.
Somerset Country Council, which is to investigate the allegations, said it had received no complaints from staff or residents.