Small care home offers personal service but fails to make CQC grade for admin

The manager of a 25-bed care home in Boroughbridge, North Yorkshire, has defended the care he provides after the CQC placed it in special measures.

Stephen Jenkins, owner of Riverside Court care home, admits that his team have been struggling to catch up with paperwork and records for each resident, but says they know each of their 22 residents personally, which is just as important as form-filling.

The CQC has rated the home as Inadequate, mainly for failures in administration and planning. The inspector first identified problems during a visit in May last year, and has not seen sufficient improvements in subsequent visits in November and January.

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The latest report following January’s visit says: “There were sufficient staff on duty to meet people’s needs. Staff knew how to protect people from avoidable harm. However they continued to operate without an up to date safeguarding policy that incorporated recent guidance and legislation. This meant the provider could not be assured staff were following best practice guidance.

“This meant safety and the delivery of care was reliant on an established staff team. Although they knew people well and demonstrated a commitment to caring for people, they were not working within a well led service which had effective leadership and robust systems and processes in place to keep people safe and provide effective care.

“People, their relatives and health and social care professionals spoke positively about the care they received. We were told relatives were made to feel welcome and could visit when they wanted.”

A Boroughbridge care home has been placed in special measures after the Care Quality Commission deemed it unsafe for its residents.

Mr Jenkins told local newspaper the Harrogate Advertiser that the team is doing its best to address concerns raised by the inspector.  “The problems are surrounding the bookwork and the legislation has also changed hugely. So it’s about trying to keep up.

“We have 22 residents here and I have staff that have been here for over 20 years. We are familiar with each resident on a personal side. I can go through their likes and their dislikes.

“Big 70-bed care homes can’t do that. But, they do have resources that mean they can have 10 people sat in an office to make sure their paper work is perfect.”

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