Sanctuary Care’s Highcroft Hall in Wolverhampton remains in Special Measures following an inspection by the CQC.
The home, which provides care for up to 52 people, was previously rated Inadequate in October 2017 after inspectors responded to concerns over a high number of falls (see Home with high number of fall injuries rated Inadequate).
The CQC commented: “Risks to people who were at risk of falling were not identified or managed to keep people safe and this left people at risk of serious injury. Staff moving and handling practices were unsafe and people were being supported in a way that could put them at risk of harm. People had extended waits for support as there were not always sufficient numbers of staff available to support them.”
Errors were also noted in recording medication by inspectors, although the inspector said staff had been recruited safely and knew how to report concerns of abuse.
Sanctuary Care, Group Director – Care, Mark McCarthy, told the Express & Star: “While we are extremely disappointed by this report, we are confident we have made significant improvements since the inspection took place back in January.
“We are determined to continue the progress being made and remain committed to providing high quality care, delivered with compassion and kindness, for all of our residents.”