Safety issues raised at Four Seasons home

Safety issues related to medicines and the movement of residents have been raised at a Four Seasons home.

Hilltop Manor Care Home in Stoke on Trent, which provides accommodation for up to 80 people requiring nursing or personal care, was rated Requires Improvement by the CQC in June.

The CQC commented: “We found some improvements were required to ensure people’s medicines were managed safely.

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“Although risk assessments had been completed, staff did not always follow the guidance in place. We saw some people were not supported to move in a safe manner.”

Hilltop Manor was rated Good for being Caring and Responsive, and Requires Improvement for being Safe, Effective and Well Led.

A Four Seasons spokesperson said: “The CQC inspection report acknowledged that when the home had been inspected in May, company managers had already identified some areas for improvement that were included in the Safe and Effective sections of the report. Since then we have been addressing the report.”

Four Seasons highlighted that the “many positive aspects” of the report.

The inspectors found that people received kind, considerate and polite support from staff who knew them well. The atmosphere in the home was relaxed and residents enjoyed the company of staff.

People’s dignity was protected and their privacy and independence was promoted. The care team understood what was important to people and delivered care which recognised their individuality and respected their preferences.

One resident told the inspectors: “The staff are good to you and we can have a laugh.”

Another person added: “I am very happy here and have made new friends.”

Commenting on Hilltop’s staff, a relative added: “They are fantastic, nothing is too much trouble. The staff go above and beyond.”

To read the report, click here.

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