Retirement and extra care provider expands digital support services

Housing & Care 21, a leading national retirement and extra care provider for the elderly, is expanding its digital care services.

Housing & Care 21 is installing digital solutions in all its developments over the next few years through its partnership with smart living solutions provider Appello.

Tony Tench, Chief Operating Officer at Housing & Care 21, said: “Currently, a retirement housing environment can seem quite intrusive, especially as part of our service typically includes contacting residents to make sure they are okay.

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“A digital system will allow us to provide a lifestyle monitoring arrangement where people’s normal routines are understood and supported discreetly, with an absent-until-needed service.

“In the future, we’re looking to invest more heavily in digital platforms. We’re spending more year-on-year and we have established a programme that will see around 40 new installations delivered over the next 12 months.”

Residents will have faster call connection times to Appello’s 24/7 emergency Careline services, reduced from around 90 seconds to four seconds on the new digital system. The partners have also designed and developed a modern tablet that replaces the traditional alarm units.

This joint innovation brings many advantages to the digital system, including the improvement of social inclusion with video enabled room-to-room calling, better security and a less intrusive lifestyle monitoring of residents.

Tim Barclay, CEO at Appello, said: “Housing & Care 21’s enthusiasm and passion for providing digital care services has given Appello the opportunity to work in partnership with them and continue to develop the best technology for residents of retirement and extra care housing.

“Housing & Care 21 has really set a benchmark for other housing organisations, demonstrating how beneficial digitisation is for residents and for housing providers in enabling the best care and service possible.”

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