Residents suffer “unexplained bruising” at Bupa home

Residents with “unexplained bruising” have been found at a Bupa care home which has been rated Inadequate by the CQC.

Beacon Edge Care Home was rated Inadequate for being Safe and Well-led following an inspection in April.

Debbie Westhead, CQC’s Deputy Chief Inspector for Adult Social Care said: “We found six breaches in regulation at our previous inspection and disappointingly found limited progress has been made in addressing these despite us telling Beacon Edge Care Home where they must improve.

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“It was very concerning that risk assessments relating to falls were still not being reviewed and updated consistently. We found that people using the service continued to experience avoidable falls, and unexplained bruising and injuries which is unacceptable.”

Aileen Waton, Managing Director for Bupa UK Services in Scotland & the North, said: “Improvements have been made at the home, but we know that there are steps we still need to take. This is why we remain fully committed to driving improvements at Beacon Edge, and have already made progress since the inspectors visited the home two months ago. This includes further investment in staff training and the roll-out of updated care plans for all residents.”

The CQC recently announced that it was considering further action against Bupa’s Crawfords Walk Care Home in Hoole, Chester after rating it Inadequate (see CQC considers further action against Bupa  care home).

Meanwhile, former Bupa nurse Susan Draper has been found guilty of mistreating a woman living with dementia during her employment at the Perry Locks home in Birmingham.

Ms Draper was found guilty of spraying deodorant in the face of elderly resident Betty Boylan.

Commenting on Ms Draper’s conviction, Vivienne Birch, Director of Quality for Bupa Care Services, said: “This behaviour is totally unacceptable.  We immediately suspended her in September 2016 and shortly afterwards she was formally dismissed.  We were shocked and saddened by the footage.

“We’re deeply sorry this happened and for the distress it has caused Mrs Boylan’s family. We’re proud of the care our staff provide and do not tolerate behaviour like this at any of our homes.”

Bupa said it had fully supported the police with their investigation as well as the local safeguarding team, the CQC and Birmingham City Council.



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