Resident had to eat next to an ‘open commode full of human waste’

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A CQC report of Butterhill House care home, an Elms Residential Home Ltd home near Stratford, said that in one instance a resident ‘had to eat their breakfast next to an open commode full of human waste’.

An unannounced inspection in August found the care home to be inadequate in all areas. Failings included residents not being prescribed the correct dosage of medicines, one sleeping in a high-profiling bed that had been labelled ‘do not use’ after failing an appliance test and commode pots not being emptied after use.

The inspection followed another in April this year which found the service was not meeting the required standards. Regulatory breaches were identified the CQC judged the home to be requiring improvement.

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A report prepared after the August visit said of the home’s safety: “We observed poor moving and handling techniques and saw people were at risk of slipping out of wheelchairs.We observed a person who used the service, who was dependent on staff for all activities of daily living, had slept in a high profiling bed that had been condemned and labelled clearly, do not use.

“We saw a red sticker had been placed on the plug following a portable appliance test in July 2015, which said ‘rejected do not use’. In people’s bedrooms we saw commode pots were not emptied after use. We saw care staff had served breakfast to one person, the commode had been used but care staff had not attended to it or replaced the lid,” it concluded.

The home has since been taken over and the new director Ricki Bibi insisted that the home has been ‘turned around’ in weeks.

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